Refund policy

Returns & Exchanges

At ZAMH Collection, we want you to shop with confidence. This page explains how returns, exchanges and approved refunds are handled for orders placed through our website.

Return Eligibility

You may request a return within 7 days of receiving your order.

To qualify, the item must be:

  • Unused and unworn
  • In its original condition
  • Returned with its original box, tags, protective films and accessories
  • Accompanied by the order number or proof of purchase

Products that have been resized, altered or modified are not eligible for return.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective or incorrect product, contact us within 48 hours of delivery with your order number and clear photos or an unboxing video.

After verification, we will arrange a replacement or, where applicable, process an approved refund. If the issue is confirmed to be our responsibility, reasonable return shipping costs will also be covered.

Items Not Eligible for Return

Returns cannot be accepted for:

  • Used or worn products
  • Scratched or damaged items caused after delivery
  • Altered or resized watches
  • Earrings and pierced jewellery (unless defective)
  • Personalized or customized products
  • Final Sale items
  • Products returned without their original packaging or accessories

Change of Mind

If you wish to return an item because of a change of mind, you are responsible for the return shipping charges.

Original shipping fees are non-refundable.

Please contact us before sending any item. Returns sent without prior approval may not be accepted.

Approved Refund Process

Once the returned item has been received and inspected, we will notify you of the outcome.

If approved:

  • Online payments will be refunded to the original payment method where available.
  • Cash on Delivery orders will be refunded to the customer's bank account or another agreed payment method.

Approved refunds are generally processed within 7 business days, although banks or payment providers may require additional processing time.

Order Cancellation

Orders may be cancelled before dispatch.

Once an order has been shipped, cancellation cannot be guaranteed, and the standard return conditions will apply.