Shipping policy
Shipping Policy
ZAMH Collection currently delivers orders across Pakistan.
Order Processing
Orders are usually processed within 1–2 business days after confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
For security purposes, customers may receive a confirmation call or message before dispatch.
Delivery Time
Most orders are delivered within 3–7 business days after dispatch.
Delivery times may vary for remote locations or due to public holidays, weather conditions, courier delays or other circumstances beyond our control.
Shipping Charges
Shipping charges are displayed at checkout before you complete your purchase.
Free shipping offers apply only when clearly mentioned on our website or during promotional campaigns.
Cash on Delivery (COD)
Cash on Delivery is available for eligible locations across Pakistan.
Customers must provide a valid phone number and complete delivery address for successful order confirmation and delivery.
Order Tracking
Where available, tracking details will be shared via SMS, WhatsApp or email after your order has been dispatched.
Please allow some time for courier tracking information to become active.
Delivery Information
To avoid delays, please provide:
- Full Name
- Active Phone Number
- Complete Delivery Address
- City & Area
- Any Special Delivery Instructions (if required)
ZAMH Collection is not responsible for delays caused by incorrect or incomplete delivery information.
Delivery Issues
If delivery cannot be completed because the customer is unavailable, refuses the parcel or provides incorrect information, additional delivery charges may apply for a second delivery attempt.
Missing or Delayed Orders
If your order has not arrived within the estimated delivery time, please contact our support team with your order number so we can investigate and assist you.
Damaged Parcels
If your parcel arrives damaged, please take clear photos or an unboxing video and contact us within 48 hours of delivery.
Keep the product and all original packaging until your request has been reviewed.